Meet the Team

Jeff Pepperney Connect with Jeff on LinkedIn

Vice President Sears Home & Business Franchise

Jeff Pepperney is the Vice President of Sears Home & Business Franchise, which is part of Sears Home Services (SHS) and a subsidiary of Sears Holding Corp (SHC). SHBF operates a network of over 450 franchised territories and generates over $100 Million in system-wide sales. SHBF offers five separate concepts; Carpet and Upholstery Cleaning, Duct Cleaning, Garage Door Solutions, Maid service, and Handyman service.

Jeff presently leads operations in over 455 franchise markets driving over $100MM in revenue, managing teams engaged in corporate operations, field operations and customer experience. He supports franchisees in growing their businesses and achieving success, building tools to help them compete in local markets while improving quality and customer care processes.

Jeff is an engaging Operations Management Leader possessing a winning blend of team leadership, strategic talent, and practical experience. He is skilled in managing large, complex enterprise operations to produce exemplary results, via hands-on involvement and a commitment to success.

Jeff leverages a unique mix of strategic, operations and analytical expertise, consistently exceeding revenue and performance goals by aligning staff talents and effort with organizational objectives. He is an influential leader who creates immediate impact, produces results and fuels profits.

Jeff delivers solid results in operations management, with extensive experience overseeing multi-site operations for a Fortune 200 enterprise corporation. His success is driven by his ability to build highly effective strategies that drive measurable improvements in efficiency, productivity, and revenue.

Outside of work, Jeff is active in his church and several community service organizations. He is an executive sponsor and leader of the "Sears Franchise Gives Back" community service team and an executive board member of the Olentangy Thunder Baseball Organization.

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Jeff Pepperney
Jen Gulling

Jen Gulling Connect with Jen on LinkedIn

Chief Marketing Officer

Jen Gulling is the Chief Marketing Officer for Sears Home & Business Franchises, which is part of Sears Home Services (SHS) and a subsidiary of Sears Holding Corp (SHC). SHBF operates a network of over 450 franchised territories and generates over $100 million in system-wide sales. SHBF offers five separate concepts: Carpet and Upholstery Cleaning, Duct Cleaning, Garage Door Solutions, Maid service, and Handyman service.

Jen's ability to leverage critical thinking and acute insight allows her to pioneer business solutions and deliver results. She creates strategic initiatives based on the needs of her organization and then develops strategies to drive leads. Jen's compelling marketing campaigns leverage brand positioning and core competencies to boost sales, increase brand loyalty, enhance guest satisfaction, and acquire new customers.

Jen builds solid organizational cultures with empowered teams committed to surpassing aggressive performance goals. She cultivates relationships across organizations, solidifying her reputation as a ‘go-to' resource when results are crucial. Not only does Jen nurture and grow the marketing team at SFBH, she also supports franchise partners in their efforts to foster localized marketing plans to help bolster business.

With Jen's extensive background and experience in marketing and management, she has displayed that she can out-maneuver and out-innovate competitors in saturated markets while achieving solid revenue, growth, and profitability improvements.

Outside of work, Jen is a board member at the Shepherd Christian School and enjoys volunteering with community service organizations such as the Boys & Girls Clubs of America, and the Ronald McDonald House Charities and also served as a board member at Shepherd Christian School. Jen is also active in the local community basketball league, coach of the Shepherd Nazarene serving as assistant coach.

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Mary Brisentine Connect with Mary on LinkedIn

Chief Financial Officer

Mary Brisentine is the Chief Financial Officer for Sears Home & Business Franchises (SHBF), which is part of Sears Home Services (SHS) and a subsidiary of Sears Holding Corp (SHC). SHBF operates a network of over 450 franchised territories and generates over $100 million in system-wide sales. SHBF offers five separate concepts: Carpet and Upholstery Cleaning, Duct Cleaning, Garage Door Solutions, Maid service, and Handyman service.

Mary is proactive and results-oriented with comprehensive experience in all aspects of accounting and financial management. She creates annual budgets and monthly forecasts for five different business lines and delivers monthly financial reporting to upper management. Mary conducts efficient monthly closings of separate financial statements for corporate branch locations and 80+ franchise owners. Her record of executing high quality budgeting and forecasting has led to maximum profitability and growth for SHBF.

As a strong team builder and facilitator, Mary fosters an atmosphere that encourages highly talented accounting professionals to balance high-level skills with maximum production. She ascertains needs and goals, streamlines existing operations, refocuses unprofitable functions, envisions innovative concepts and forthcoming trends, and follows through. Mary effectively communicates direction, commits people to action, and conveys complex information in easily understood formats.

Outside of work, Mary is active with the "Sears Franchise Gives Back" community service team. She also loves all water-related activities.

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Mary Brisentine